Simplifying Complexity
PETRONAS Lubricants International
London and Boston based agency The Digital Quarter – specialists in digital transformation and Digital Business Optimisation, invited us to partner with them on a brief from their Client PETRONAS Lubricants International (PLI) to redesign their online Lubrication recommendation Tool.
The previous lube recommender tool, the most visited digital tool on the site, suffered from an experience that was lengthy with consumers being asked to supply too much information to obtain a ‘Hero’ recommendation.
Our brief was to streamline the customer journey ensuring the users get a ‘hero’ engine oil recommendation quickly, showcasing additional product recommendations and driving PLI audiences closer to the point of purchase.
TDQ’s in-house web development team built the final tool.
Research
UX Workshops
Mapping Customer Journeys & Wireframes
Low Fidelity Prototyping
User Testing Sessions
High Fidelity Mobile and Desktop Responsive Design
Mapping out the User Journey




Rapid UX sketching exploring options to simplify the consumer journey
Screen layouts for each step of the journey
Initial Interactive Prototype for testing the experience
Before
After